Customer Portals
Architect a secure and unified digital touchpoint for your clients. Our Liferay-powered customer portals consolidate fragmented service channels, legacy account dashboards, support ticketing, and knowledge assets into a single cohesive interface. Empower your users with robust self-service tools, reducing support overhead while delivering context-aware, personalized client experiences on any device.
Core Features
Unified Single Sign-On (SSO)
Integrate SAML, OIDC, Active Directory, or Keycloak to allow secure, seamless guest credentials across all customer systems.
Dynamic Customer Dashboard
Show real-time account balances, active contracts, billing summaries, and order statuses pulled via microservices.
Self-Service Support Hub
Empower users with deep search capabilities, AI-driven ticket matching, and collaborative live chat options.
Document Management System
Secure folder trees allowing customers to download invoices, dynamic reports, and sign digital contracts with audit log trails.
Business Benefits
Reduced Support Costs
Self-service options divert up to 45% of recurring tier-1 support tickets and operational inquiries.
Improved Retention (NPS)
Delivering instant access to billing and technical documentation boosts overall customer experience indexes.
Secured Enterprise Access
Protect sensitive user profiles and customer records with strict role-based access control (RBAC).
Technology Stack
Proven Use Cases
B2B Telecom Client Center
A single client dashboard handling enterprise billing, subscription details, and automated ticket delegation for 2M+ users.
Healthcare Patient Portal
HIPAA-compliant portal allowing secure medical report access, scheduling integration, and doctor messaging frameworks.
Let's build a customized solution
Work with our Liferay DXP & Next.js team to design customer portals, workspaces, and decoupled storefronts engineered for performance.